Please read these terms and conditions carefully before using our services. To use this website, you must fully accept these terms and conditions and you agree to use this website according to these terms and conditions. These terms and conditions are a legal agreement between you, the “user”, and Ridgewood Nails Club , for all stages of your interaction with our business; online and in store. Any reference to Ridgewood Nails Club  refers to “By N&E” and vice-versa.

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General

• Ridgewood Nails Club  own the website called www.RidgewoodNailsClub .com offering clients information about nail, and a booking engine to make appointments for listed services. Ridgewood Nails Club provides these nails services to clients.

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Durations

• ​The number of minutes we have listed next to each service on the website and any other places is a guidance only. The service may last longer or shorter depending on factors including, but not limited to, the conditions of your nails and ability of your nail technician or beautician.

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Making an appointment online

• When booking an appointment online, we need your name, phone number and email address. Without providing these details we will not be able to confirm your appointment. We use a 3rd party reservation software company to process your appointment. We may request an online deposit using a debit or credit card to secure a date and time. We use a 3rd party payment gateway to process this financial transaction. Where we don’t request an online deposit, we reserve the right to call you on the phone number provided and request a deposit. In the event this request is refused, we may remove your appointment from our schedule and you will receive an email communicating that the appointment will no longer be valid. You must be over the age of 16 to book an appointment. Appointments made under the age of 16 will be cancelled and non-refundable.

 

Booking fee

We reserve the right to ask for a booking fee for any booking made online, on the phone or in our salon for future dates. We reserve the right to determine the size of these fees on a case by case basis entirely at our own discretion. The size of the fee can be anywhere up to 100% of the sales value of the services booked. Booking fees are non-refundable. If you change your appointment up to 24 hours before start time we will move your deposit to your new time. If you change your appointment less than 24 hours before start time we reserve the right to cancel your appointment and keep your fee. If you cancel your booking within 24 hours you will lose your fee.

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Confirmation

• When you book an appointment, you will receive a confirmation email. If you don’t receive a confirmation email, please contact us at Ridgewoodnailsclub@gmail.com. If you change your appointment, you will also receive a confirmation email. If you don’t receive a confirmation email, please contact us at Ridgewoodnailsclub@gmail.com. Ridgewood Nails Club is not responsible if you think you have booked but have not received a confirmation email. If this happens, we will endeavour to accommodate you as best we can, but you may have to re-visit at another time and/or date.

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Accuracy of appointment details

• When you book an appointment, it is your responsibility to ensure the accuracy prior to confirmation. Ridgewood Nails Club are not responsible for reservation errors including, but not limited to, dates/times and services booked. If you are unsure about anything you can contact us 123-456-7890

 

Changes

You can change your appointment free of charge up to 24 hours before start time. If you have been charged a deposit, a change to your appointment more than 24 hours in advance of your appointment will result in your deposit being transferred to your new appointment reservation. If you change your appointment less than 24 hours before start time, we reserve the right to either ask you for a fee or cancel your appointment entirely. You may also be asked for a non-refundable fee on future bookings. If you have paid a fee and change your appointment less than 24 hours before start time, we reserve the right to cancel your appointment and we will keep your fee.

 

Cancellations

You must cancel your appointment more than 24 hours before start time. If you have not been charged a booking fee, you can cancel your appointment free of charge up to 24 hours before start time. If you cancel within 24 hours before start time, you will be charged 50% of your appointment. When a fee has not been paid ahead of the appointment, a payment link will be sent to you by phone.  If you have been charged a fee, a cancellation of your appointment within 24 hours advance of your appointment will result in the loss of your deposit. If you cancel your appointment less than 24 hours in advance of your appointment, you will lose your booking fee and you may then be asked for a non-refundable fee on future bookings.

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Ridgewood Nails Club  changes & cancellations

If for any reason Ridgewood Nails Club  needs to make changes to your booked service – changes including, but not limited to, changing the date/time of your reservation or changing to a similar service – you have the option to reject the proposed change(s). We will then process a refund of your deposit. This will take up to 5 working days to process to your payment method.

If for any reason Ridgewood Nails Club cancels your service at any time before your service is due to commence, we will process a refund of your deposit. This will take up to 5 working days to process to your payment method.

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No shows

If you do not turn up for an appointment, we reserve the right to charge you 100% of your appointment and request a 50% booking fee for future bookings.

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Late arrival

If you arrive late for your appointment, we reserve the right to take any of the following actions:

• We will perform the service as booked in the late start time.

• We will perform a shorter version of the booked service if our technicians are booked back to back. We will still charge the full booked price.

• We will perform a similar shorter service if our technicians are booked back to back. You will then be charged the new price for the performed service.

• We will perform no service, charge 100% of the booked service and we reserve the right to charge you a non-refundable deposit on future bookings.

• We will re-arrange your service for another date and time.

In the case of late arrivals, we will decide what action to take from the above list entirely at our own discretion taking into account all the information we have including, but not limited to, duration of lateness, reason for lateness, how often instances of lateness have occurred, whether our technicians are booked back to back, whether a similar shorter service exists, whether we were given warning from the customer of the upcoming late arrival. Exceeding the 10 minute mark will result in a cancellation and a 100% payment of the original booking.

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Changes of terms and conditions

Ridgewood Nails Club  reserves the right to change these terms and conditions at our own discretion and without prior notice to you, and without liability to you or any other user. This right shall not affect the terms and conditions accepted by you upon making a booking reservation using this website.